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GloraSkin believes in making your skincare journey as smooth and worry-free as possible. Our goal is not only to offer high-quality skincare products but also to ensure a positive post-purchase experience. That’s why we’ve developed a clear and transparent Refund and Return Policy, so you always know your rights when shopping with us.
This policy explains how returns, refunds, exchanges, and complaints are handled. Please read it carefully before placing an order with us.
Returns are accepted only under the following conditions:
If your situation meets these conditions, you may be eligible for a return, exchange, or refund.
Due to hygiene and safety reasons, the following product categories cannot be returned or exchanged:
GloraSkin reserves the right to refuse returns that do not meet the above criteria.
To initiate a return, please follow these steps:
Once we receive and inspect the returned product, we will notify you via email or phone about the status of your refund. If approved:
Please note: Cash refunds are not available for orders placed via Cash on Delivery. In such cases, refunds are processed via bank transfer or store credit.
If you received a defective or wrong item and would prefer an exchange rather than a refund, we’ll send a replacement product free of charge once the original item is returned and verified.
Exchange is only possible:
If the item is out of stock, we will offer you a refund or store credit as per your preference.
If you wish to cancel your order before it’s shipped:
Once your order has been shipped, it cannot be cancelled. However, you may still be eligible for a return after delivery if it meets our return conditions.
GloraSkin products are carefully packed and quality-checked before dispatch. However, in rare cases where damage may occur during transit or an item is expired:
Once validated, we will offer either:
If your refund hasn’t been credited after 10 working days, please check with your bank or mobile wallet provider. If it still hasn’t arrived:
We will investigate the issue and help you resolve it promptly.
Instead of a refund, customers can also choose store credit for future purchases. Store credits are issued via a unique coupon code that can be applied at checkout and are valid for 90 days from the date of issuance.
If your return is approved, you’ll be asked to send the product to our warehouse:
GloraSkin Returns Department
Street 123, Sector X, Block Y
City, Punjab, Pakistan
Postal Code: XXXXX
📞 +92-XXX-XXXXXXX
Please use a reputable courier and keep the tracking number for your records.
If your package is incomplete or contains the wrong products:
Returns or refunds are not applicable on wholesale or bulk orders (more than 5 units of the same item), unless the entire batch is defective. Such cases are handled on a case-by-case basis, and GloraSkin reserves the right to accept or reject the return request.
GloraSkin reserves the right to:
We’re here to help! If you have questions about returns, refunds, or exchanges, please reach out:
📧 support@gloraskin.com
📞 +92-309-1160707
⏰ Customer Support Hours: Monday to Saturday, 10 AM to 8 PM
This policy was last updated on 5-May-2025. Please check back regularly, as we may revise our refund and return terms to stay aligned with business practices and regulatory changes.